Summary: At AVO, an initial request for a Community Manager from DigiSap turned into something bigger thanks to active listening. We detected a need for a Project Manager and connected the client with Sandra Valero, a professional who has now spent more than a year creating value within our Technical Grade category.
From an initial search to a deeper need
At Asistente Virtual OK, every conversation with a client is an opportunity to listen, understand, and figure out how we can bring genuine value to their operation.
That is how one of our success stories began with DigiSap, a company led by Andrés Ballén and Hernán Ballén, who were initially working with AVO on the search for a Community Manager service.
During that process, and through her conversations with Hernán Ballén, Laura Vidal, Operations Manager at Asistente Virtual OK, identified an additional need inside the company: DigiSap required a profile with stronger follow-up, organization, and project management capabilities.
This was never just about filling a vacancy. It was about understanding what the client truly needed to strengthen their operation.
The right talent: Sandra Valero
In parallel, from AVO’s Human Resources area, Laura Vidal had been tracking several available candidates and had one profile very much in mind: Sandra Valero, a professional whose skills aligned closely with the Project Manager role.
Sandra needed an opportunity. She had the talent, the drive, and the right profile — she simply needed the right space to prove it. And that space appeared at DigiSap.
When she identified Hernán Ballén’s need, Laura realized Sandra could be exactly the person the client was looking for. After the corresponding interview, the connection was clear: Sandra’s profile, attitude, and capabilities matched what DigiSap needed.
More than a year creating value
Today, after more than a year with the company, Sandra Valero has proven her worth inside the DigiSap team.
Her work as Project Manager talent, within our Technical Grade category, has brought follow-through, organization, commitment, and continuity to the client’s operation.
This case captures the essence of Asistente Virtual OK perfectly: we don’t just search for profiles — we connect real needs with people capable of making an impact.
A story of trust and growth
For DigiSap, this process meant finding reliable remote support aligned with their operation. For Sandra, it meant gaining access to a stable job opportunity where she could develop her potential and demonstrate her abilities.
And for Asistente Virtual OK, this case reaffirms something fundamental: the success of a service does not always begin with a precise request, but with the ability to listen, interpret, and propose the right solution.
The story of DigiSap and Sandra Valero proves that when there is real support, sound judgment, and deep knowledge of the available talent, remote work can become a genuine engine of business and human growth.
What makes a remote Project Manager different
Beyond this specific case, it is worth understanding why a remote Project Manager profile works so well in growing operations. Unlike an assistant focused on isolated tasks, a Project Manager works on the entire workflow: turning loose to-dos into projects with owners, deadlines, and visible status.
In practice, that translates into functions such as:
- Structured follow-up: nothing is left «up in the air»; every commitment has an owner and a due date.
- Coordination across teams and vendors: the remote Project Manager becomes the point of contact that keeps communication organized.
- Progress reporting: the business leader stops chasing information and starts receiving it on a regular schedule.
- Process documentation: what used to live in one person’s head gets recorded and becomes repeatable.
That is why, when a company asks for an operational role but describes problems with organization, follow-up, and continuity in the conversation, what it often really needs is this profile.
The role of the Technical Grade in the AVO portfolio
The Technical Grade is one of the six categories in AVO’s portfolio, alongside Administrative Assistant, Comprehensive Administrative Support, Sales Agent, Technical Grade Plus, and Professional Grade. It is designed for functions that demand more than execution: project management, team coordination, specialized tools, or decisions that require independent judgment.
Like every grade, it is available in Spanish-speaking and bilingual (Spanish and English) modes, and our collaborators adapt to the client’s time zone and public holidays. That allows a technical profile to integrate into operations in the United States, Spain, Chile, or anywhere in LATAM without scheduling friction. You can learn how we select and develop these profiles on our people page.
How to replicate this process in your company
What happened with DigiSap was no accident: it was the AVO methodology applied from start to finish. If you want to go through a similar process, these are the four steps:
- Diagnostic: an initial conversation where we listen to your operation, your bottlenecks, and your priorities. This is where the brief becomes a real need.
- Candidate shortlist: AVO selects and validates profiles with psychometric and language testing, then presents a shortlist aligned with what your operation requires.
- Interview and choice: you interview and you decide. No one knows your team’s culture better than you, so the final word is always yours.
- Ongoing support: you lead the day-to-day; AVO monitors performance and, if the profile doesn’t fit, manages the replacement without sending the process back to square one.
That model — with no mandatory annual contracts and the final decision always in the client’s hands — is what allows stories like this one to repeat themselves with different names, industries, and countries.
Next step: does your operation need a profile like this?
If you are considering delegating follow-up, project management, team coordination, or any technical-operational function, start with a free 20-minute diagnostic. We listen, we interpret, and we propose.
Does your company need the right talent? We listen to your needs, analyze your operation, and connect your business with trained, well-supported remote human talent. Schedule your diagnostic →